Acquisition of National Utilities Organisation.

Following a major acquisition, our National Utilities client faced the complex task of integrating two distinct customer bases onto unified digital platforms. This included the technology and business change, merging mobile applications, web platforms, loyalty programmes, and ERP systems while maintaining seamless service for millions of customers throughout the transition.

The organisation needed to rapidly build a complete programme capability that could deliver at pace whilst navigating significant organisational change. Our team of senior practitioners understood both the technical intricacies of multi-platform integration and the change management complexities of merging customer-facing operations, successfully delivering this programme on time and to budget. 

Programme: Retail Integration

Team Structure:

  • Programme Director
  • 3x Project Managers
  • 1x Lead Change Manager
  • 2x Change & Comms Specialists
  • 1x Project Coordinator
  • 5x BA’s
  • 1x Scrum Master
  • 1x Product Owner
  • 1x Test Manager
  • 1x Test Lead

Mobile Devs:

  • 3x Senior iOS Developers
  • 2x Senior Android Developers
  • 2x Mobile Test Analysts

Web:

  • 7x Senior API Developers – .Net Core, Azure
  • 15x Test Analysts
  • 1x Senior Front End Developer – AngularJS